TECHNICAL ASSISTANCE
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How do I join the webinar?
Once payment has been received, you will receive an email from messenger@webex.com with instructions for logging into the event. The day prior and day of the webinar, you will also receive reminder emails from registration@frallc.com with complete instructions on logging in.

WebEx offers an extensive trouble-shooting site for its users at https://frallc1.webex.com. Click on Assistance in the left navigation bar and select support. Under the "For All Users" section, there is a FAQ document that provides information on systems requirements.

I can’t find my login information...what should I do?
If you misplaced the approval and reminders emails from WebEx or they have been blocked by your corporate firewall, please contact Kevin Horsky at 704-889-1859 for assistance.

Do I need to upload any software or plug-ins before the webinar?
You will need to install WebEx software on your computer to fully participate in the webinar. To eliminate any delays in joining the event (firms with very secure firewalls may require you to obtain approval from your IT department prior to the download), we strongly recommend that you set up the software at least one day prior to the event. Please follow this link for system requirements and to test your computer: https://solutions.webex.com/solutions/onstage/tool/browsertest/enter.php?.

If the set up was successful, you will see a blue banner that reads "Setup Event Manager Complete". If the set up wasn’t successful, have your IT staff contact WebEx at 866-863-3904, option 4, option 1 for assistance.

To ensure the setup was successful, we recommend that you join the following test session at: http://developers.webex.com/api/jointest/index.php

How will I hear the audio portion of the webinar?
Once you have logged into the webinar, the audio broadcast of the event through your computer speakers will automatically commence. For optimal sound quality, it is best if your computer has external speakers as the volume can be compromised when listening through internal speakers. If you don’t have external speakers on your PC, it is recommended that you access the audio through the teleconference. Once you have logged into the event, close the Audio Broadcast window. Once you have closed the Audio Broadcast window, go to the Participants Panel and click on the "Request" tab to receive a dial-in number.

Will I be able to pose questions to the presenters?
FRA’s live webinars* are designed to be interactive events. While your phone line will be muted, you can send in questions at anytime during the event through a Q&A panel. We encourage all participants to utilize this feature and receive timely expert insight on your specific questions!

*Webinar recordings do not offer the interactive Q&A feature.



ADMINISTRATIVE ASSISTANCE
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How do I receive a recording of a webinar and what are the terms?
Event recordings require a separate purchase. If you are interested in purchasing a recording, please send an email with the event title and date to khorsky@frallc.com. Recording purchases are strictly for individual use only and distribution of FRA webinar recordings is strictly prohibited. No business, association, agency or individual shall give, sell, or otherwise distribute to others or publish FRA webinar recording, in any medium.

Do I need to download any softward to watch a recording?
You may need to download a .arf player at http://www.frawebinars.com/docs/downloads/nbr2player.msi.

How long do I have to watch the recorded events?
Once you receive the link and password to a webinar recording, you have seven calendar days to either view the recording or download it to your computer.

When will I receive a copy of the presentation?
To receive a copy of the presentation(s), be sure to provide your email address in the post-webinar poll. Presentations are sent out in PDF format.

Will I be able to earn continuing education credits?
The content of each webinar determines whether an event is eligible for continuing education credit. FRA and its affiliates are currently an approved provider for CPE credits. For attendees interested in CLE credits, eligible programs will be submitted for review and approval to the NY State Board of CLE. Approval decision timeframe from NY State CLE Board is approx 24-36 weeks. Certificates will be sent out via email upon receipt of approval. A certificate of attendance will be issued individually that you can use to apply for CLE credit in another state or to apply for continuing education credits with other organizations.

Important: For events that are eligible for continuing education credits, various Boards require that we check attendee engagement throughout the event. To meet this requirement, we will flash two different codes on the screen during the event to confirm your active participation. Be sure to write down BOTH codes as you will be asked to enter them in the post-webinar poll. The codes will only remain on the screen for 10 second intervals and you must provide both codes correctly to qualify for continuing education credits.

Do I receive CE credits for recorded events?
Requirements by the various boards for continuing education limit the availability of continuing education credits to live webinars.

What if I have to cancel or I miss the event?
All cancellation and refund requests must be submitted to Financial Research Associates in writing via mail, fax to 704-889-1292, or email khorsky@frallc.com. If we receive your request to cancel 14 days or more prior to the webinar start date, your registration fees will be refunded minus a $50 administrative fee. If we receive your request to cancel 13 days or less prior to the webinar, you will receive a credit voucher for the amount of the original registration fee, less a $50 administrative fee. Credit vouchers are valid for 12 months from the date of issue and can be used either by the person named on the voucher or a colleague from the same company. No refunds or credits will be granted for cancellations received after a webinar begins or for no-shows.



REGISTRATION ASSISTANCE
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What is the difference between individual access and a site license?
If you registered as an individual for a webinar, participation is restricted to one person. Any sharing of the event will result in dismissal from the event and you will not receive the event materials (i.e. presentations and Continuing Education Credits). If you have multiple individuals from your company interested in attending the event, you can purchase a site license which gives you unlimited corporate access. Please see the registration information on each event for specific details on pricing and how to purchase a site license.

Are there discounts available for multiple attendees or multiple events?
If you have multiple individuals from your company interested in attending a single webinar, you can purchase a site license which gives you unlimited corporate access. For example, if you have 5 or more employees interested in attending, you will save money by purchasing a site license.

You can also save money by registering for an entire series of webinars. For more information on pricing options on a specific series, please visit the series web page or contact Nomy Delgado at 704-889-1283.

Can I be invoiced for the registration fee?
Payment for the webinar is due at the time of registration. However, if you work for a non-profit entity or your corporate reimbursement policy requires an invoice, please send an email to khorsky@frallc.com.